Shipping Returns & Exchanges

Effective date: 18 February 2026

Contact: clientconcierge@iymaa.com

1. Shipping overview

We are pleased to offer shipping within the UAE, Saudi Arabia, across the GCC, and worldwide.

Estimated delivery timeframes are:


United Arab Emirates

  • Complimentary shipping on all orders
  • Estimated delivery: Next business day for orders placed before 3:00pm (where available)

Saudi Arabia

  • Complimentary shipping on all orders
  • Estimated delivery: 1 to 3 business days

GCC

  • Shipping fee: AED 200
  • Complimentary shipping on orders over AED 3,000
  • Estimated delivery: 3 to 5 business days

Worldwide

  • Shipping fee: AED 300
  • Complimentary shipping on orders over AED 4,000
  • Estimated delivery: 3 to 5 business days, depending on destination and courier service

Delivery windows are estimates only and may vary due to customs processing, public holidays, courier delays, adverse weather, or other unforeseen circumstances beyond our reasonable control.


2. Shipping fees, duties and taxes

Shipping fees are calculated at checkout.

International customers may be responsible for customs duties, import taxes, VAT, or other local charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.


3. Order processing

Orders are typically processed within 1 to 2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.


4. Delivery requirements

For security and service quality, our courier partners may require:

  • A signature upon delivery
  • Proof of identity
  • Confirmation via SMS or telephone

Please ensure the delivery details provided at checkout are accurate.


5. Returns for faulty items

If your item is faulty, you may be eligible for a full refund, provided that:

  • You notify us within 14 days of receiving your order
  • You provide supporting information, such as photographs and a brief description of the fault
  • You return the item if requested, unless we confirm that a return is not required

Once the fault has been confirmed, your refund will be processed to the original payment method within 14 business days, subject to your payment provider’s processing times.

Nothing in this policy affects any mandatory consumer rights that apply under the laws of your country of purchase or delivery.


6. Returns & exchanges

If you wish to return or exchange your order, please contact our Client Concierge team within 14 days of receiving your order.

To be eligible, items must be:

  • Unworn
  • Unused
  • Unwashed
  • In their original condition
  • Returned with all original tags, packaging and accessories

Return and exchange shipping costs are the responsibility of the customer.

Exchanges are subject to stock availability. If your requested size or item is unavailable, we may offer an alternative size, store credit, or another suitable resolution.

To arrange a return or exchange, please contact clientconcierge@iymaa.com.


7. Non returnable circumstances

Unless required by applicable law, we cannot accept returns or exchanges where:

  • Items show signs of wear, washing, alteration, damage or odour
  • Original tags or security tags have been removed
  • The request is made more than 14 days after delivery
  • The item is not returned in its original condition, including packaging and accessories

8. How to request a return or exchange

Please email clientconcierge@iymaa.com with:

  • Your order number
  • Your return or exchange request
  • Photographs (if reporting a fault)
  • Your contact number
  • Your return address

Our Client Concierge team will provide you with the next steps, including return instructions.


9. Refund timing

Refunds are issued to the original payment method once the returned item has been received and inspected, or once a fault has been confirmed where a return is not required.

Please allow additional time for your bank or payment provider to process the transaction.


10. Product variation

Due to differences in screen settings, photography and lighting conditions, slight variations in colour, texture and appearance may occur. These natural variations are not considered faults.